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Styline's avatar
Styline
Helpful | Level 7
4 years ago
Solved

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    3 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Mostyn's avatar
Mostyn
New member | Level 2
3 years ago

Hi Walter,

 

I've tried this several times and can't get it to work. I've verified that airdrop works when backup is not selected. Could it be my version of DB?

I'm on Ventura 13.0 with Dropbox v174.3.5690

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mostyn, can I send you an email, in order for us to have a closer look into this?

 

  • Mostyn's avatar
    Mostyn
    New member | Level 2
    3 years ago

    @megan Please do! Thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Mostyn, I just sent you an email, I'll see you there!

      • Ryekee's avatar
        Ryekee
        New member | Level 2
        3 years ago

        It's May now but still broken

  • tooontime's avatar
    tooontime
    Explorer | Level 3
    3 years ago

    I am a user of MacOS Ventura 13.4. I have tried the Disable Dropbox method; restart the Dropbox app and the back up again per Walter's suggestion. Still the Airdrop won't work. Anyone else have any luck making Airdrop work. It's May 25th, 2023.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey tooontime, sorry to see you're having this issue.

       

      Can you try again and this time, disable backup and during the process, choose to "Keep content in folders on this Mac".

       

      Once the process is complete, restart your computer and then re-enable backup, if you want. 

       

      Let me know how that goes.

      • tooontime's avatar
        tooontime
        Explorer | Level 3
        3 years ago

        Thank You! Hannah! It works and i am happy with this. 

        ::
        I probably won't Backup my Entire Mac book or Download Folder under Dropbox again. It took a long time to disable the Mac Back up. I have 15 GB in this folder and i can manage this much storage in my hard drive. and will move some out of download to keep it clean and light.  All of my document and files are in DB and GG Drive. the only thing in my HD is Download files. 

        I will just move files around and drop them in DROPBOX like i normally do anyway; be selective. 

         

        Thank you. 

         

        a follow up question:

        1. So it's the Dropbox Cloud Back up for Mac/download folder INSIDE DB cloud back-up is the issue. Why does it cause the problem now? I've used DB for years and been very happy, until i updated the NEW DB and   DB moved the folder round. 

         

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