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anniele's avatar
anniele
Explorer | Level 3
3 years ago

All images are missing in Dropbox Paper

All my uploaded images to Dropbox Paper are not missing, it just showed the icon OBJ. How do I get all those images back?
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey anniele, thanks for bringing this to our attention.

 

Are you having this issue when using Paper on a browser?

 

If so, can you use a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

  • anniele's avatar
    anniele
    Explorer | Level 3
    3 years ago
    Hi @hannah, I have this problem both on my phone and all browsers on the computer. Not sure what and when that happened? I did change my phone couple months ago, is that the problem?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi anniele, changing the phone wouldn't make any difference. Were the images located on your Dropbox account originally?

      • anniele's avatar
        anniele
        Explorer | Level 3
        3 years ago

        @Jay the photos are in my old phone. I mainly used Dropbox Paper on the phone to take note/upload pics from that phone. Not sure if that might be an issue but I thought uploading photos to Dropbox Paper would automatically sync to the account already and will transfer to the new phone?

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