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Forum Discussion

DropStar's avatar
DropStar
Explorer | Level 3
3 months ago

All of my Dropbox files became online-only and I can't move them to another drive.

Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB d...
desktop
Storage space
sync
DropStar's avatar
DropStar
Explorer | Level 3
3 months ago

"Additionally, you'd need to either use selective sync or make some files online-only, to ensure that you won't run our of space, while you're copying the files you've made available offline to the new location."

This is exactly what I did. I designated SOME files to be online-only, but Dropbox made ALL the files online-only. This is the problem. Now I'm stuck where I have to redownload almost 2 TB of data which will take possibly weeks. I did nothing wrong.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Can you clarify the exact steps you took to make some of your files online-only? Did all of your files become online-only right after that, or is this something that happened much later, without you taking any action on your Dropbox account?

    Also, did you check how much hard drive space you had left after making a bunch of your files online-only?

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