Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

atmegadriverrr's avatar
atmegadriverrr
Helpful | Level 6
3 years ago
Solved

Android application doesn't work on latest android (Samsung S23)

Hello! I'm trying to install the Dropbox application on my smartphone, but unfortunately something goes wrong. First, as usual, I enter my credentials, then 2-step verification code, ...
Android
Install
Mobile
  • atmegadriverrr's avatar
    atmegadriverrr
    3 years ago

    The answer is simple: I just paid for "plus" plan and now all works fine.

    But I don't understand, why the application does't simply inform the user about this issue? It really seems like the problem is in application, not in payment, free space or something else.

    Hope that dropbox team will add some sort of notification or error screen.

     

    Thank to all! Problem solved.

atmegadriverrr's avatar
atmegadriverrr
Helpful | Level 6
3 years ago

Hello, Jay!

Yes, you're right, I found that I have more than 3 devices and free plan.

But nevertheless, I think, the application should notify the user about that issue, and not simply crash...

And I'm afraid that even if I buy the storage plan, the application wouldn't work.

Thank you!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!