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AndyVRD's avatar
AndyVRD
Helpful | Level 5
5 years ago

Background activity iOS from the mobile app.

Hi,

Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes this problem. If I disable Dropbox within the files app there is no longer background activity from Dropbox. Hope this can be fixed soon because it drains my battery.

109 Replies

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  • BobCarpenter_1's avatar
    BobCarpenter_1
    Helpful | Level 5
    4 years ago

    I'm now downloading 14.4.2.  Hopefully this takes care of it.  This fix took a very long time.

    Bob

  • BobCarpenter_1's avatar
    BobCarpenter_1
    Helpful | Level 5
    4 years ago

    The iOS update 14.4.2 did not fix the issue on mu iPhone 8.

    Here's a screenshot on my phone with the last 24 hours filter selected on the Battery showing DropBox's usage

     

  • Che's avatar
    Che
    Explorer | Level 4
    4 years ago

    BobCarpenter_1 

    The problem has nothing to do with the iOS. You have to update the Dropbox app, to 230.2

  • TheMG's avatar
    TheMG
    Helpful | Level 6
    4 years ago

    The unlinking does work... but the battery damage is permanent... And still zero word from Dropbox on the hardware damage... about to start sending this thread to some attorneys and see which one wants to make DropBox famous...

  • Ccurrie's avatar
    Ccurrie
    New member | Level 2
    4 years ago

    How do you not have background uploading of selected file images without having to upload all of my photos. Really annoying to keep having to log into my phone each time the screen goes dark to keep an upload happening.

  • kim_take's avatar
    kim_take
    Explorer | Level 3
    4 years ago

    I was giving up for a while, but the latest app says it has resolved a battery issue.

    I'll give it a try.

     

    edit:

    It is claiming the fix since 228.2 at least which I didn't notice...

  • Jaeyeok's avatar
    Jaeyeok
    New member | Level 2
    4 years ago

    Huge issue, is a very bad experience to charge the battery for an emergency to 50% and 3 our later when 

    i open my ipad the battery has dropped to less than 10%.

    The problem is dropbox app which is running and draining the battery although 

    i ve disabled background updates. This is a very bad experience, it has been occuring since the begining but as dropbox is my goto cloud app I couldnt erase but this last time has been too much dissapoiting

    hope this can be solved, as mentioned in other posts g drive, m cloud and thers dont have this issues. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thank you for your idea, while `we can’t take every idea forward we do regularly re-review and will update you if anything changes!

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