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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatâs correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnât complete, so the âinvisible fieldsâ for email and password can be clicked there.
Even after you login and get past the tour page, youâre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnât been resolved.
Aside from the above troubleshooting for the VPN etc, Iâd personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereâs little you can do from your endâŠ[This thread is now closed. If you have a similar or new question, you can ask here.]
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- Jane
Dropbox Staff
So I just was able to sign in not using my gmail, but having the same problem.
The thing to remember here is the that the fields to input the information are there dispite not being visible. To test to see if you are having this problem, you can try to click where the "Sign in with Google" button should be. You should be linked to a web page or have a dialog box open. Alternatively if you have another Dropbox account with Google and don't want to sign into that one, you can see if the cursor changes when you hover over where the input boxes for the username and password.
Now that you know you are having this problem, it's simple just input your username and password without knowing what your typing :D easier said than done, but I have done it. I recommend making sure that you know your password and testing signing-in online as well as before typing hitting the backspace a few times. Your not going to be able to see if you password it wrong.
Once you have done that you are prompted with another blank box. This is just the Dropbox intro slides. To get passed this you just need to make sure you and the box selected and then mash the 'tab' key followed by the 'spacebar' a few times. Then you should be in.
- Jay
Dropbox Community Moderator
Thatâs correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnât complete, so the âinvisible fieldsâ for email and password can be clicked there.
Even after you login and get past the tour page, youâre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnât been resolved.
Aside from the above troubleshooting for the VPN etc, Iâd personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereâs little you can do from your endâŠ[This thread is now closed. If you have a similar or new question, you can ask here.]
Hello
I tried to install dropbox on my computer but it keeps getting frozen.
I reinstalled windows 7 on my computer because it was running slow and i figured a nice factory reset could solve this problem. Not sure why it keeps getting frozen
I tried the solution at teh dropbox forum:
/t5/Installation-and-desktop-app/Dropbox-install-hangs-on-Set-Up-Dropbox/td-p/220712
[[
MayFound my solution:
Close Dropbox.
Get properties of Start Menu Dropbox link, go to Compatability and set it to Windows 2000
Start Dropbox, link account etc. Close Dropbox
Reset compatability.
Bingo
]]
but this did not work. still get the same frozen screenshot.
NOT COOL. any tips?
thank you
jason
- Mark
Super User II
Make sure all firewalls etc. are off and try an advanced install: https://help.dropbox.com/desktop-web/advanced-reinstall
- JayYeah, proxies and firewalls do cause these blank windows since they can't make a connection to the Dropbox servers. Keep us posted with any updates!
i think my firewalls are off. this is so frustrating. what is up with the Dropbox? bugs?
any real solution? thank you
.
Hello, there is no acceptable reason that you should have a blank screen when trying to set up dropbox. I found this on several random work stations in different environements. You shouldn't have to change your firewall settings or your virus software. Dropbox is dated and obselete. My solution that solved my problem company wide is I went to Control Panel, Programs and Software and uninstalled Dropbox. Then I went to One drive and downloaded their software and it works flawlessly everytime. I then did the same thing on 20 other workstations within my company and said goodbye to dropbox.
I agree with casinoexp. The 'answers' we have gotten are unacceptable for the issue at hand. The software worked up until an upgrade sometime this past fall (US area fall). Now all of a sudden it might be firewalls, VPN's or security issues? I don't believe that to be an issue. Nothing ever changed on my end for any of those, of which I have no VPN or recent security changes to show at fault.
My recent 'tech support' chat with someone in the Dropbox support staff stated that this was not a documented issue? I dont know how they can say that as I even referenced this forum thread itself showing how far back it goes, and how many people have complained about this on a Windows 7 OS platform.
My take is that Dropbox is no longer supporting Windows 7 OS and really doesn't want to deal with the hassle of figuring it out. Quite a pain for everyone who still runs that OS and had no reason to assume it would stop working for some reason.Also One Drive is Microsoft. It works flawlessley without any issues of anykind. I promise you that one day in the not so distant future you will be saying, "hey you remember when everyone used dropbox" Yeah, what happened to that. Oh, I think it dissapeared the same time Aol instant messenger did.
