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Solved
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatās correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnāt complete, so the āinvisible fieldsā for email and password can be clicked there.
Even after you login and get past the tour page, youāre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnāt been resolved.
Aside from the above troubleshooting for the VPN etc, Iād personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereās little you can do from your endā¦[This thread is now closed. If you have a similar or new question, you can ask here.]
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- Zed
Dropbox Staff
Hey bluerandy,
If following the troubleshooting steps provided in this thread won't help on this, I'd strongly recommend raising a ticket with our support team about this so they can help.
Thank you!
I'm having similar problems. Windows 7 64-bit machine. Dropbox was working fine until a few days ago. I unlinked my two accounts (personal and plus), reformatted the drive they were on, re-installed dropbox successfully, but now get a blank 'Set Up Dropbox' window when trying to re-link the accounts. I've tried installing a previous version (15.4.22) as suggested in several posts, which gets me to a sign-in, but then throws up an error message telling me that I need to update to the current version of Dropbox. I rely upon Dropbox to do my work. Although I can still see my files online, it's critical that I'm able to use desktop functionality to work effectively. I'd be grateful for a fix to this problem ASAP. I've raised a support ticket.
Hi,
Just wanted to update on this forum that my dropbox is finally up and running. All i did was update my laptop drivers from this site https://drp.su/en. Something clicked and my dropbox started working fine. Hence, just try updating your desktop/laptop drivers once and maybe it will work.
Warm Regards
Derick
- What I did to fix this is to download the Stable build first:
https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-15-4-22/m-p/195732#M3502
Then try to login with Stable Build.
It will give you an error saying your version is too old after you hit Login. Now install the newer version directly. And it will try to login again. Hi, don't panic :)
i had the same problem and i solved by the more stupid way but it works
the problem is the field are blank, but there.... so click in your dropbox icon close to the clock do "click here to sign and start"
when appears teh window of dropbox make 2 Tab click, write your email account, 1 more Tab write password and press Enter ;)
and done
Keep C00l
I had the same issue Windows 7 Pro (32bit) clean install. Downloaded the current version of windows desktop app v26.4.24 and got the blank sign-in pop up screen. The issue I have found to be to do with Internet Explorer default settings (regardles of the browser you use) as IE is still part of the OS in Win 7 and nothing to do with firewalls or AV software.This has worked at home and at work on Desktop and Laptops running windows 7 (32bit and 64 bit)
This is what worked for me:
1. Go to Control Panel > Network and Internet and click Internet Options
2. The Internet Properties window will pop up. Then click the Security tab
3. Then click Trusted Sites (green tick) icon and click the Sites button
4. Where is says "Add this website to the zone:" type: https://www.dropbox.com and then click the Add button
5. Click Close button, Apply button, OK button
6. Exit the dropbox app in the system tray.
7. Reboot your PC
You should now see the pop up with the dropbox logo, google sign in and normal sign in window clearly. Hope this helps.
Try this:
I had the same issue Windows 7 Pro (32bit) clean install. Downloaded the current version of windows desktop app v26.4.24 and got the blank sign-in pop up screen. The issue I have found to be to do with Internet Explorer default settings (regardles of the browser you use) as IE is still part of the OS in Win 7 and nothing to do with firewalls or AV software. This has worked at home and at work on Desktop and Laptops running windows 7 (32bit and 64 bit)
This is what worked for me:
1. Go to Control Panel > Network and Internet and click Internet Options
2. The Internet Properties window will pop up. Then click the Security tab
3. Then click Trusted Sites (green tick) icon and click the Sites button
4. Where is says "Add this website to the zone:" type: https://www.dropbox.com and then click the Add button
5. Click Close button, Apply button, OK button
6. Exit the dropbox app in the system tray.
7. Reboot your PC
You should now see the pop up with the dropbox logo, google sign in and normal sign in window clearly.
Hope this helps others who've had this issue.
SOLVED!!!!!
My fix us update video driver to latest version.
Mine is Intel G45/G43 Express Chipset Integrated Video with Window 7 build-in Microsoft driver, after updated driver from Intel sopport site the Dropbox sign in screen finally appear.
Good luck to you.
I have the same problem. Solved temporally using TAB-TAB-login-password-ENTER trick, but can you post link of the drivers you downloaded? Are those of vista?
