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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatās correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnāt complete, so the āinvisible fieldsā for email and password can be clicked there.
Even after you login and get past the tour page, youāre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnāt been resolved.
Aside from the above troubleshooting for the VPN etc, Iād personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereās little you can do from your endā¦[This thread is now closed. If you have a similar or new question, you can ask here.]
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Same issue here.
Uninstalled Symantec Endpoint Protection and disabled firewall - did not resolve.
Old unsupported version 16x does show the login dialog but as mentioned, it reports version too old.
Same problems persists on my PC as well. Wondering if there is a bug in the new installer. I have been following it up on e-mails, sharing all screenshots. Ticket number is #5821620
Hoping to expect a resolution to this at the earliest.
Derick
- Zed
Dropbox Staff
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
- Over the past 3-4 days, I have been doing all that is mentioned above and have also submitted screen shots to your team. The ticket for the same is raised #5821620
I was able to workaround the issue.
I noticed the PCs that have the issue were using static IP address. The ones with DHCP did not have the problem.
I switched the trouble PC to DHCP and the problem went away. I was able to login. I was then able to switch back to a static IP address and dropbox works as normal.
So you'd think there is a difference somehow between the network setting between the DHCP and static PCs, but I have a staticly assigned Windows 10 PC that also does NOT have the problem. I used the same IP address as the problem PC (only one connected to the network at a time, obviously).
So, it seems it only occurs on a Windows 7 Pro PC and using static IP address. It could be some Windows Update patch.
I have not been able to use a different network to test. However, I had my network team check outgoing connections from my PC during the dropbox blank login screen and there were none. So that tells me that whatever is blocking the connection blocks it before it reaches the network firewall. (I have tried 3 different workgroup switches of different makes and models, btw)
Hi bluerandy, glad the switch worked for you, but my PC is anyway set to DHCP. Hopefully i'll set a resolution for this from the technical team at Dropbox. It's been 5 days already with no solution in sight.
hello, after i finsh install and i want to sign in the dropbox stop working .
this img :
https://www.dropbox.com/s/vi9zzj1sfx1ujce/set%20up%20dropbox.jpg?dl=0
please help to fix this problem .
thanks
- Jane
Hey a7med3wedan,
Thanks for getting in touch with us on Community with this screenshot, much appreciated!
As my colleague Zed mentioned above, usually this is because of an Antivirus, firewall, proxy setting or network domain blocking Dropbox.
If you have followed the steps above and this persists, I'd be more than glad to investigate this case with you. Could you please log a ticket and let me know a ticket ID in your reply, so that I follow-up?
Thanks in advance for your cooperation, looking forward to hearing back from you!
Kind regards,
JaneA
I have another PC with this issue.
I have done nothing to the PC over the past week (except maybe install Windows updates) and yet today Dropbox login screen is now working.
