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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatās correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnāt complete, so the āinvisible fieldsā for email and password can be clicked there.
Even after you login and get past the tour page, youāre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnāt been resolved.
Aside from the above troubleshooting for the VPN etc, Iād personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereās little you can do from your endā¦[This thread is now closed. If you have a similar or new question, you can ask here.]
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- Jane
Dropbox Staff
[Added 28 Sep 2017] If you are not using Gmail for Dropbox but actually have one, I guess (not personally tried though) you can change your email to Gmail (https://help.dropbox.com/account/change-email), log in, and change the email back?
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Here may be a solution for someone using Gmail as their login email (https://help.dropbox.com/desktop-web/google-sign-in).
I reinstalled Dropbox in my laptop about a month ago when Dropbox cannot start normally after updated to some new version. After the reinstallation I cannot login because of the blank set up window. I've tried different solutions but none of them worked. Disabling firewall and antivirus didn't work; I've tried all historical stable versions and some beta versions; the Tab-username-Tab-pwd or mouseover trick didn't work; occasionally the normal set up window showed up but I cannot type in anything. Today I suddenly realized that the "Sign in with Google" option may work.
The normal set up window should look like this: http://bit.ly/2wXPMGn. Now referring to this normal set up window, click the corresponding area of "Sign in with Google" in your blank set up window. A web page will pop up allowing you to sign into Dropbox with your Google account. Follow the instructions and you will be taken back to the blank set up window again which will in fact look like this (captured from http://bit.ly/2f3pYo7, 3'17").
There is an "Advanced settings" in the bottom of this window where you can customize the location of your Dropbox folder; unfortunately, you may not be able to do this if you still have a blank window. Now if you are installing Dropbox on a new computer, close this blank window and Dropbox will sync to the default location. If you already have a Dropbox folder in another location, and you don't want to repeat downloading all these files, you can refer to this post http://bit.ly/2w6grDM but I will suggest you doing it VERY VERY carefully, otherwise you may end up having numerous conflicting files like I did.
Hope this helps.
When is Dropbox going to fix this Blank Sign Up Screen issue? It is October 2017 and I am another business customer that is about to cancel our Dropbox program.
Hi! I just had the same problem with windows 10 and tried every trick and tip shared on this platform.
The miracle happened when I logged in to dropbox on Internet Explorer instead of Chrome and searched for the button 'install' in my setting. (tried thensame step with chrome before, didn't do sh*it) but with IE I was suddenly logged in onto the laptop as well (maybe bc EI is 'preinstalled?' (didn't have to use the blank screen) and it started to sync.
Hopefully it works for some peope too!
I've had this problem over the past year. I'm switching to one drive. Thank you dropbox for all your service!
Good Idea! I could detect the field "Sign Up", Clicked it - but not then a short flicker ..
Also could then detect another Field, that brings up "Terms of Service"
Did not work for me ...
this is ridiculously frustrating!! I use Dropbox on my Mac fine, but my Win7 Pro laptop, this version of dropbox app will not load. I get the same stupid white box that will not allow me to type in my info and login. come on now, there has got to be a fix for this as obviously a lot of people are frustrated with this issue.
- Jane
Using a Windows 7 Home Premium computer operating 64 bit operating system
My drop box app crashed and would not work, even after restarting the computer. I've uninstalled and reinstalled the program with no luck. The issue that I am having it states "waiting to be linked". I've clicked on it multiple times and a new window appears, but it is just a blank white window. The version of dropbox that was installed is
39.4.49.
I don't know what else to do to fix these issues. Any suggestions?
Jimmy
- I have Windows 7 Home Premium and I am experiencing this issue. Mine looks the same as Jimmy's. I tried a stable build 15.4.22 which was suggested here: https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/199481/highlight/true#M41653
The stable build showed the login fields but after trying to sign in, it said I had an old version and had to update. So I did, and saw the fields once with the newest version, but nothing would happen. Closed and re-opend DB and the login fields were gone.
Ouch:
https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/213296/highlight/true#M43157
