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ddefailly's avatar
ddefailly
Explorer | Level 4
8 years ago
Solved

Blank login screen with newly-installed Dropbox on Windows 10

Hi  After installing Dropbox (Dropbox 58.4.92 Offline Installer) and launching it I am stuck with a blank 'Set Up Dropbox' screen, unable to provide credentials. Main screen says 'Waiting to be lin...
desktop
Setting up the apps
windows
  • Jane's avatar
    Jane
    8 years ago
    Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
     
    Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
jbassett's avatar
jbassett
New member | Level 2
8 years ago

Hello Jane

Hopefully screenshot available here:

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there (junryantecristo), I’ve moved your post here, in order to point you towards my suggestions above. Please have a look at your convenience & let me know how my advice works for you whenever you get a chance. Thanks for getting in touch on the Community & I’ll be awaiting your next reply on this discussion!

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