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ddefailly's avatar
ddefailly
Explorer | Level 4
8 years ago
Solved

Blank login screen with newly-installed Dropbox on Windows 10

Hi 

After installing Dropbox (Dropbox 58.4.92 Offline Installer) and launching it I am stuck with a blank 'Set Up Dropbox' screen, unable to provide credentials. Main screen says 'Waiting to be linked to Dropbox account'. This is a new Dropbox install on a new Windows 10 laptop.

After skimming through forums and this ressource I have made sure of the following : No proxies installed, Defender firewall turned off, no virus scan or anti virus active, Malwarebytes turned off, ISP router firewall turned off.

I am at a loss hoping someone can help me.

Thanks a million!

desktop
Setting up the apps
windows
  • Jane's avatar
    Jane
    8 years ago
    Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
     
    Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Jason (jbassett), I‘m afraid that the screenshot didn’t reach my end this time, though I’m happy to hear that you managed to sign in to your account using a workaround. 
     
    (Just as a point of reference, in case you’re experiencing an issue uploading images on our Forum, kindly note that you could upload your screengrab on your account & share a link to us, so as to get a better understanding of what’s happening.)
     
    Please don’t hesitate to get back in touch again on our Community in case you have more thoughts or questions in the future. Take care until we talk again!
  • jbassett's avatar
    jbassett
    New member | Level 2
    8 years ago

    Hello Jane

    Hopefully screenshot available here:

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks a lot for your swift reply with the screenshot Jason (@jbassett) & please accept my apologies for the tardy reply here, the screensgrab was really helpful! 
     
    As the content missing from the setup window is fetched from an online source, when it fails to display, it generally means that the connection to our server is being blocked or interrupted.
     
    I would recommend ensuring there is no security software that could be blocking the connections and that you have whitelisted all of the Dropbox domains within any security software or hardware. This may also include any security software built into your router. 
     
    Please ensure this set of steps were followed for the configuration of your firewall & the domains listed here have been allowed. 
     
    Following, please bear in mind that users who experience a blank setup box, where the entire center of the box is black, are usually either on a remote session or on a virtual machine. While the above is an important first step, the issue you are experiencing could also be related to an issue with your graphics card or settings. 
     
    The following steps may help resolve the issue:
     
    • Ensure the host attempting to view Dropbox is configured for 32 bit colour
    • Try logging in on the actual machine rather than through a remote session 
    Hopefully this info will make matters a bit more clear to you, though I’m always here if you’d like me to explain any of the above in a bit more depth. Thanks again for your ongoing cooperation & enjoy the rest of your day!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there (junryantecristo), I’ve moved your post here, in order to point you towards my suggestions above. Please have a look at your convenience & let me know how my advice works for you whenever you get a chance. Thanks for getting in touch on the Community & I’ll be awaiting your next reply on this discussion!

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