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Culturedna's avatar
Culturedna
Explorer | Level 4
7 years ago

Can’t open PDF, Docs, txt files on iOS

I can’t view my .pdf, .docs, .txt files. I haven’t a tried other extensions. I can open and view photos though. When I go to Dropbox app —> files —> open .pdf file —> it loads forever. (Spin wheel)...
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Setting up the apps
Zynthos's avatar
Zynthos
New member | Level 2
7 years ago

Have you tried making that file available offline and seeing if it makes a difference? 

 

If you email it to yourself can you open it on your phone?

  • Culturedna's avatar
    Culturedna
    Explorer | Level 4
    7 years ago
    I just tried emailing to myself. I can view the attachment.

    I tried making it offline. It works too.
    • Culturedna's avatar
      Culturedna
      Explorer | Level 4
      7 years ago
      Hi, I still can’t open my Dropbox files on iOS without making offfile. See problem above.

      Hope someone can help.
  • benjavalero's avatar
    benjavalero
    Helpful | Level 5
    7 years ago
    Same issue. Adding the file offline works as a work-around.
    • Culturedna's avatar
      Culturedna
      Explorer | Level 4
      7 years ago
      Dropbox team helped to figure out a solve. It worked for me.

      On iOS devices, go to General —> Reset —> Reset Network Settings.

      It should work after that.

      Let me know.
      • qwertz75's avatar
        qwertz75
        Explorer | Level 4
        7 years ago
        I have the same problem and the workaround didn’t work for me.

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