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Culturedna's avatar
Culturedna
Explorer | Level 4
7 years ago

Can’t open PDF, Docs, txt files on iOS

I can’t view my .pdf, .docs, .txt files. I haven’t a tried other extensions. I can open and view photos though. When I go to Dropbox app —> files —> open .pdf file —> it loads forever. (Spin wheel)...
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Culturedna's avatar
Culturedna
Explorer | Level 4
7 years ago
Dropbox team helped to figure out a solve. It worked for me.

On iOS devices, go to General —> Reset —> Reset Network Settings.

It should work after that.

Let me know.
qwertz75's avatar
qwertz75
Explorer | Level 4
7 years ago
I have the same problem and the workaround didn’t work for me.
  • drno74's avatar
    drno74
    New member | Level 2
    7 years ago
    I have the same problem. In my case it helped to let DB to load the file until the „unable to download file“ message came. After that I was able to open all of the files. Another workarounds mentioned here didn‘t work for me.

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