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Culturedna's avatar
Culturedna
Explorer | Level 4
7 years ago

Can’t open PDF, Docs, txt files on iOS

I can’t view my .pdf, .docs, .txt files. I haven’t a tried other extensions. I can open and view photos though. When I go to Dropbox app —> files —> open .pdf file —> it loads forever. (Spin wheel)...
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wenhaoli's avatar
wenhaoli
New member | Level 2
6 years ago

I have the same issue and this workaround does not work for me. 

 

Cannot view any PDF, word, or powerpoint files. 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey wenhaoli, thanks for joining the discussion here!

So I can have a better understanding of exactly what's happening, can you send me a screenshot of what you see when trying to view the file within the Dropbox app?

Can you try changing to another WiFi or cellular data network and see if you still have the same issue?

Finally, are you able to preview these files via the website?

If anyone else here is also still having this issue, please get back to me here too with what you find to the above questions.

Let me know what you find!

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