Forum Discussion

marime's avatar
marime
New member | Level 2
3 years ago

Cannot install app on Windows 11

I cannot install the Dropbox app on my new Windows 11 machine. The regular install file didn't work so I tried using the full install file (Dropbox 173.4.6706 Offline Installer.x86.exe); when that ga...
desktop
Install
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marime, usually this type of error stems from an antivirus program blocking the Dropbox access. 

 

Is there any way you can talk to your IT and ask them to temporarily disable it, or whitelist it for you?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey biosonar, sorry to hear about this.

     

    Could it be that your computer is running on S mode? If so, you can try switching out from S mode and then try the normal installer. 

     

    Let me know of any updates!

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