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Pongpisut's avatar
Pongpisut
Explorer | Level 3
4 years ago
Solved

Cannot install dropbox on Windows 7 32bit

Hello

 

I try install dropbox on my old PC which run windows 7 32 bit.

Both online and offline installer gave me the same result, there are 2 dialog boxes ask me to run the installer then ask me to make change on hard drive and then nothing happen. The desktop app won't install at all.

 

I try turn off windows firewall and Anti-virus but still won't work.

 

I had my laptop which run windows 10 on the same WIFI and there is no problem at all.

 

Thank you in advance for your advice.

desktop
Install
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago

    Thanks for replying back Pongpisut!

    Keep in mind that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly.

    Can I ask if your device has been updated? 

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey Pongpisut, thanks for posting your question here! 

    Have you tried rebooting your device? 

    Can you also clarify if you can access our website without any issues? 

    Let me know, and we'll take it from there!

    • Pongpisut's avatar
      Pongpisut
      Explorer | Level 3
      4 years ago

      Hello Lori,

       

      Thank for your reply.

      Yes, I restart the PC many times and yes, I am able to access the dropbox website.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Thanks for writing back to me Pongpisut!

        Can you perform an Advanced re-install on your device using these steps? 

        Let me know how this turns out.

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