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Pongpisut's avatar
Pongpisut
Explorer | Level 3
5 years ago
Solved

Cannot install dropbox on Windows 7 32bit

Hello   I try install dropbox on my old PC which run windows 7 32 bit. Both online and offline installer gave me the same result, there are 2 dialog boxes ask me to run the installer then ask me t...
desktop
Install
Setting up the apps
  • Megan's avatar
    Megan
    5 years ago

    Thanks for replying back Pongpisut!

    Keep in mind that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly.

    Can I ask if your device has been updated? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey Pongpisut, thanks for posting your question here! 

Have you tried rebooting your device? 

Can you also clarify if you can access our website without any issues? 

Let me know, and we'll take it from there!

Pongpisut's avatar
Pongpisut
Explorer | Level 3
5 years ago

Hello Lori,

 

Thank for your reply.

Yes, I restart the PC many times and yes, I am able to access the dropbox website.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for writing back to me Pongpisut!

    Can you perform an Advanced re-install on your device using these steps? 

    Let me know how this turns out.

    • Pongpisut's avatar
      Pongpisut
      Explorer | Level 3
      5 years ago

      Hello Lori,

       

      Thank for the guideline, however I still got the same result.

      The dialog box ask to run and ask to allow to make change on HDD and then nothing.

       

      Look forward for the next step.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        Thanks for replying back Pongpisut!

        Keep in mind that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly.

        Can I ask if your device has been updated? 

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