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Gerardus's avatar
Gerardus
Explorer | Level 3
3 years ago
Solved

Cannot log in because browser cannot be updated

Good Morning,

I have recently been loaned a 2011 Macbook Pro from a family member. The laptop had not been used in several years. The OS was Sierra. Dropbox was installed but didn't work. I got a message that the minimum OS requirement is High Sierra. I upgraded to High Sierra. Dropbox still does not work because the browsers are too old (Google, Safari, Firefox) and cannot be upgraded to to the OS version.

I can have access if I go through Yahoo but prefer to go directly from Dropbox, Google or Apple. What is the best solution?

desktop
Setting up the apps
Web
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Gerardus, thanks for reaching out to our Community.

     

    High Sierra is the minimum system requirement for the Dropbox desktop app to work correctly, so the website is not connected to that.

     

    For the website to work correctly, your browsers need to be updated too.

     

    What do you see when you go to dropbox.com, can you send us a screenshot?

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  • Gerardus's avatar
    Gerardus
    Explorer | Level 3
    3 years ago

    Dropbox was already installed. It cannot be opened nor downloaded because the browsers Safari, Google and Firefox are too old and cannot be updated. I can however use Yahoo to open Dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Gerardus, thanks for reaching out to our Community.

     

    High Sierra is the minimum system requirement for the Dropbox desktop app to work correctly, so the website is not connected to that.

     

    For the website to work correctly, your browsers need to be updated too.

     

    What do you see when you go to dropbox.com, can you send us a screenshot?

  • Gerardus's avatar
    Gerardus
    Explorer | Level 3
    3 years ago
    Hello Hanna,
    I cannot send a screenshot at the moment as I am away. I have updated my OS to High Sierra but I cannot update the browsers as they need an even more recent OS. The browsers not updating for Dropbox are Google, Firefox and Safari. I can open Dropbox through Yahoo but need to go though a Brower to get to Yahoo, a convoluted path.

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