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djcopnkr69's avatar
djcopnkr69
Helpful | Level 5
8 months ago
Solved

Cannot sign in to Dropbox desktop app on new Windows laptop

I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop.  They have a business-subscription with several seats, of which they are the administrator. I can lo...
desktop
windows
  • Megan's avatar
    Megan
    8 months ago

    Hey djcopnkr69! Let's try something different.

    Can you create a new user profile on your OS, and try to install the Dropbox app via our offline installer instead?

    Let me know how it goes!

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
8 months ago

Hey djcopnkr69 and welcome to the Dropbox Community 🎉.
So happy to hear you’re back in and all set. Big shoutout to Hannah and Megan for helping your resolve your login issue 🙌

I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organizing projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager) 

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