Forum Discussion

shermanphoto's avatar
shermanphoto
Explorer | Level 3
1 month ago

Cannot use my free Basic account with 3 devices, only 2 - why?

I use 2 macs and an iphone. Latest OS's The free version only works on only 2 devices instead of 3   Any solutions to this issue? Thanks
Account Settings
Dropbox Basic
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey shermanphoto, thanks for letting us know about this.

Can you tell us what the exact issue is? Are you getting some kind of error message when trying to link a 3rd device to your account?

Also, if you check the "devices" section in your account settings here, do you only see 2 devices linked to the account?

Let me know and we'll go from there.

shermanphoto's avatar
shermanphoto
Explorer | Level 3
1 month ago

Yes, that worked, thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi shermanphoto, we're glad to hear it's working now!

    If there's anything else we can assist with, feel free to reply back here!

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