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Forum Discussion

SE_'s avatar
SE_
Explorer | Level 4
2 years ago

Cannot view my PC files on mobile app anymore

Please help!  I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app. From reading other board messages it looks like they've actually ta...
desktop
Dropbox Backup
Mobile
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
SE_
 wrote:

I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app.

You can access your backups via your Backups page. This should also work on your mobile device.

  • SE_'s avatar
    SE_
    Explorer | Level 4
    2 years ago

    Thank you for the reply, Rich - I can't seem to find that Backup Page on my Dropbox mobile app, not under any of the tabs. Am I missing something..? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey SE_, you won't find the backups page in the mobile app.

       

      After the update of the Dropbox backup feature, you'll need to login to your account on dropbox.com to access your backups from a mobile device.

       

      I hope this clarifies things.

      • SE_'s avatar
        SE_
        Explorer | Level 4
        2 years ago

        Thank you, Hannah. Can I ask for a clarification on why was this downgrade introduced to Dropbox? This feature was the main reason why I kept a paid account with the company. 

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