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Forum Discussion

SE_'s avatar
SE_
Explorer | Level 4
2 years ago

Cannot view my PC files on mobile app anymore

Please help!  I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app. From reading other board messages it looks like they've actually ta...
desktop
Dropbox Backup
Mobile
SE_'s avatar
SE_
Explorer | Level 4
2 years ago

Thank you for the reply, Rich - I can't seem to find that Backup Page on my Dropbox mobile app, not under any of the tabs. Am I missing something..? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey SE_, you won't find the backups page in the mobile app.

 

After the update of the Dropbox backup feature, you'll need to login to your account on dropbox.com to access your backups from a mobile device.

 

I hope this clarifies things.

  • SE_'s avatar
    SE_
    Explorer | Level 4
    2 years ago

    Thank you, Hannah. Can I ask for a clarification on why was this downgrade introduced to Dropbox? This feature was the main reason why I kept a paid account with the company. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi SE_, essentially it's a change from Backups, to Backups Beta, not a downgrade.

       

      In any case, your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard.

       

      I'll be one post away if you need anything else!

      • SE_'s avatar
        SE_
        Explorer | Level 4
        2 years ago

        Hello Megan,

        Thank you for your reply.

        I'm less interested in the semantics of whether a change which makes a service worse is indeed a downgrade or not, but I would love to get an answer as to why said change has happened and why is the feature of accessing the backup from the Dropbox mobile app not being reinstated? 
        Thanks in advance. 

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