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Forum Discussion

SE_'s avatar
SE_
Explorer | Level 4
2 years ago

Cannot view my PC files on mobile app anymore

Please help!  I've agreed to the latest update from Dropbox and since then I cannot access my PC backup on my Dropbox mobile app. From reading other board messages it looks like they've actually ta...
desktop
Dropbox Backup
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi SE_, essentially it's a change from Backups, to Backups Beta, not a downgrade.

 

In any case, your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard.

 

I'll be one post away if you need anything else!

SE_'s avatar
SE_
Explorer | Level 4
2 years ago

Hello Megan,

Thank you for your reply.

I'm less interested in the semantics of whether a change which makes a service worse is indeed a downgrade or not, but I would love to get an answer as to why said change has happened and why is the feature of accessing the backup from the Dropbox mobile app not being reinstated? 
Thanks in advance. 

  • SE_'s avatar
    SE_
    Explorer | Level 4
    2 years ago

    Hello again, 

    I've now tried working with the new backup system - despite the backup being set to once every 15 minutes there was not one made since yesterday. 

    This new, totally-not-downgrade-but-just-an-unfinished-product released probably ahead of charging additional money for the service is not working, whereas the previous backup did - why aren't you just brining it back?? 

    This is so frustrating.    

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