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RunBear's avatar
RunBear
Helpful | Level 5
8 years ago
Solved

Can't access system tray preferences menu Windows 10

I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, includi...
desktop
security
Setting up the apps
  • Rich's avatar
    Rich
    8 years ago

    Try a CTRL-left click to access the legacy menu.

daintria's avatar
daintria
Explorer | Level 3
7 years ago

Hi Jane,

can you send me the info too?  my windows 10 doesnt allow it either.

thanks

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey daintria, thanks for the nudge; kindly note that I’m not sure how Michael managed to resolve that, as running the application with admin privileges wasn’t the solution for him.
 
Nonetheless, I’m wondering whether the issue lies elsewhere in what you're describing us. Have you by any chance tried launching the application through the Start menu on your pc? Additionally, have you tried Rich’s tip by any chance to see if this does the trick for you? Do you see the Dropbox icon at all? 
 
Please let me know of any other detail &/or troubleshooting steps you've followed in your next post if possible!
  • michaelytt's avatar
    michaelytt
    Explorer | Level 4
    7 years ago

    I was never able to run DropBox as an administrator. Finally, with help on the phone, I deleted everything, all the folders, uninstalled DropBox and installed it again and let all the folders load from the cloud. I then had multiple sets of files in a couple of locations but I gradually deleted them until only one remained.

  • daintria's avatar
    daintria
    Explorer | Level 3
    7 years ago

    i can get it to work just fine if I just open the app in the task bar or go online.  what i am trying to do is to get it to show up in the options of where to save when i open a document.  one drive shows up and other options but not drop box.

    • michaelytt's avatar
      michaelytt
      Explorer | Level 4
      7 years ago

      I am afraid that the way I got all my folders to show up was to delete everything from my computer, uninstall the program, reinstall DropBox, and let it all load again.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for clarifying daintria! 
         
        Following-up from your last comment, it would be worth noting that you should be able to get going with that once you Add Dropbox as a Place in Microsoft Office. 
         
        Please let me how you get on with my advice & I’ll do my best to check back with you soon if you have any follow-up questions!

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