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RunBear's avatar
RunBear
Helpful | Level 5
8 years ago
Solved

Can't access system tray preferences menu Windows 10

I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, includi...
desktop
security
Setting up the apps
  • Rich's avatar
    Rich
    8 years ago

    Try a CTRL-left click to access the legacy menu.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for clarifying matters for me daintria; let me follow-up a bit closer! 
 
So, when you click on the Dropbox icon on your system tray, there should be a pop-up window with your Recents & Notifications. 
 
On the top-right hand side that’s next to the Search Bar, please navigate on the three dots next to your profile picture→ Choose “Preferences" & this should automatically land you on the “General” tab on the preferences menu. → There, you should be able to check the box next to Show Dropbox as a save location in Microsoft Office.
 
If you don’t see any of the fields above or the process halts after a certain point, could you include a screenshot of your view in your next message for me if possible (omitting personal info)? 
 
Thanks again for staying in touch; I look forward to hearing back from you! 
michaelytt's avatar
michaelytt
Explorer | Level 4
7 years ago

I have lost track of who is helping whom. I do not have an issues with DropBox currently. Everything is working well. Thanks.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Oh, that’s great to hear & thanks for offering your assistance here michaelytt! :slight_smile:

    As I’m also following the discussion, I was trying to help daintria, since it looks like they were facing an issue when trying to carry out the instructions in the relevant help center article I had included in my previous post. 

  • daintria's avatar
    daintria
    Explorer | Level 3
    7 years ago

    Hi Jane,

    i dont haave a place with three dots on that page and now it wont let me upload the picture of the screen to send you

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    So, if you’ve already grabbed this screenshot I asked you previously daintria, could you upload it on this thread using either of the options below? 
     
    Spoiler
    Attach image.png
    If you’re facing any issues with that or you’re getting any error messages along the way, please let me know in your next message!
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

     

     

     

  • daintria's avatar
    daintria
    Explorer | Level 3
    7 years ago

    Hi Jane,

    mine looks nothing like Mikes, i think mine is "S" mode, does that matter?

  • daintria's avatar
    daintria
    Explorer | Level 3
    7 years ago

    my try to upload the screen gives me  Error code: Upload Failed in a big maroon box

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    daintria wrote:

    i think mine is "S" mode, does that matter?

    Yes, it matters. The options listed above are part of the Dropbox desktop app, and do not exist in the S mode app, which is bascially the same as a mobile version of Dropbox.

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