Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RunBear's avatar
RunBear
Helpful | Level 5
8 years ago
Solved

Can't access system tray preferences menu Windows 10

I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, includi...
desktop
security
Setting up the apps
  • Rich's avatar
    Rich
    8 years ago

    Try a CTRL-left click to access the legacy menu.

michaelytt's avatar
michaelytt
Explorer | Level 4
7 years ago

I have lost track of who is helping whom. I do not have an issues with DropBox currently. Everything is working well. Thanks.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Oh, that’s great to hear & thanks for offering your assistance here michaelytt! :slight_smile:

As I’m also following the discussion, I was trying to help daintria, since it looks like they were facing an issue when trying to carry out the instructions in the relevant help center article I had included in my previous post. 

  • daintria's avatar
    daintria
    Explorer | Level 3
    7 years ago

    Hi Jane,

    i dont haave a place with three dots on that page and now it wont let me upload the picture of the screen to send you

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    So, if you’ve already grabbed this screenshot I asked you previously daintria, could you upload it on this thread using either of the options below? 
     
    Spoiler
    Attach image.png
    If you’re facing any issues with that or you’re getting any error messages along the way, please let me know in your next message!
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

     

     

     

  • daintria's avatar
    daintria
    Explorer | Level 3
    7 years ago

    Hi Jane,

    mine looks nothing like Mikes, i think mine is "S" mode, does that matter?

  • daintria's avatar
    daintria
    Explorer | Level 3
    7 years ago

    my try to upload the screen gives me  Error code: Upload Failed in a big maroon box

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    daintria wrote:

    i think mine is "S" mode, does that matter?

    Yes, it matters. The options listed above are part of the Dropbox desktop app, and do not exist in the S mode app, which is bascially the same as a mobile version of Dropbox.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!