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RunBear's avatar
RunBear
Helpful | Level 5
8 years ago
Solved

Can't access system tray preferences menu Windows 10

I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, includi...
desktop
security
Setting up the apps
  • Rich's avatar
    Rich
    8 years ago

    Try a CTRL-left click to access the legacy menu.

SandySD's avatar
SandySD
New member | Level 2
7 years ago

Hi Jane,

I am having the same issue. It used to work fine, but a few weeks, maybe a few months ago either left or right clicking the icon in the tray does nothing. I reinstalled and updated with no luck. 

The CRTL click trick works fine and is a work around, but not the way it is supposed to be. Been using Dropbox for years with no problem and works fine on my Windows 10 laptop on the same account. A screen shot won't help as there is nothing there to screen shot, which is what the issue is. The icon works fine as far as synch indicator. 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there SandySD,

Could you please let me know the version of the desktop app that you have installed on the device having this issues? If it's showing xx.3.xxx then you're currently on a beta version of the app and I'd recommend firstly to downgrade to the latest stable version to see if that does the trick.

You'll need to turn off the option "Early releases" at the bottom of your account settings page here, then redownload and install the latest stable version.

Let me know what you find - thanks!

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