Can't find my PC folder in Dropbox anymore? What is happening?!?

Hi censilver, let's jump right into this! 

You mentioned that you recently did an OS re-install, and tried to resync everything. Did you re-enable the Backup feature from scratch, or just downloaded Dropbox to the device? 

If you did something different, don't hesitate to let me know. Also, do you see the feature enabled here? What about the actual PC folder when you visit your account online?

Keep me posted!

You mentioned that you recently did an OS re-install, and tried to resync everything. Did you re-enable the Backup feature from scratch, or just downloaded Dropbox to the device? 

Uuuuuhhhhhhhhh...

I... don't remember? I just downloaded it and ran it... I think.

If you did something different, don't hesitate to let me know.

No...? I just... went to the "backup your PC" thingie part of the Dropbox settings. and set it to backup the basic folders. ( Images, videos, music, etc... )

Also, do you see the feature enabled here?

There's a PC folder there, yeah. that's all I know.

What about the actual PC folder when you visit your account online?

Tried that before, yeah. no PC folder in it either.

Hey censilver, sorry to jump in here, but could you navigate your PC folder in your backups page and let us know if this is the folder you were talking about in the first place?

Also, can you navigate to the app's preferences and let us know what you find in the Backups page? 

Hey @censilver, sorry to jump in here, but could you navigate your PC folder in your backups page and let us know if this is the folder you were talking about in the first place?

Yes, that is the folder.

Also, can you navigate to the app's preferences and let us know what you find in the Backups page? 

I'm not sure exactly what you're looking for, so here's a screenshot instead

Hey censilver, if you click on the 'manage backups' button in the preferences, are you prompted to set up your backup or are your desktop folders already checked (backed up) there?

They are being backed there, yes.

Hi censilver, my apologies for being a little confused. 

However on your responses earlier you mentioned: "no PC folder in it either", however later on you also mentioned that "Yes, that is the folder".

If your folder is already backed up on Dropbox's end, can you please confirm that there are no files missing inside the PC folder you can find in the Backups section?

Would you like to be able to access the PC folder inside the Dropbox folder on your computer like you used to?

Apologies if I confused you, allow me to attempt to clarify things:

Yes, the folder is theoretically in my online backup. however, the lack of a few things is bringing me trouble:

First and most importantly, as mentioned in the OP, is the fact that that folder is no longer in my Explorer files. meaning I'm not being able to properly interact with and use my PC files from inside it in my day to day usage, which I used to do.

Secondly, the fastest setting I'm finding within the Backup times is "15 Minutes"... this does not satisfy my needs. all changes to my files were being uploaded in real time before, and now I no longer see it happening.

Could you maybe send us a couple of screenshots of your local folders on your computer and what you're seeing locally that preventing you from accessing those files?

Also, do you maybe see the "Beta" label in the top corner of your backups page online? 

Let us know what you find censilver 

Could you maybe send us a couple of screenshots of your local folders on your computer and what you're seeing locally that preventing you from accessing those files?

This is my current Dropbox folder. as you can see, there is no "PC" folder there anymore.

Also, do you maybe see the "Beta" label in the top corner of your backups page online? 

Yes, it does have a "Beta" in the title on the top of the page.