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Forum Discussion
Can't find my PC folder in Dropbox anymore? What is happening?!?
I don't know what's going on, but I've been using Dropbox for years now, and I had it set up so that there was a folder inside my Dropbox called PC, where all my PC files where synced to in real time. so for instance, it didn't mattered if I entered my "Pictures" folder from the PC, or from the Dropbox folder, both would enter the same place, with all my files inside safely backed up.
Now I don't know if Dropbox decided to just make things more complicated or what, but I recently had to reinstall my windows on my PC, and now I just tried resyincing everything, so that now Dropbox would now backup every file from this new PC instead, and... now the "PC" folder inside is gone, and I don't see any files in the feed being synced anymore.
I am terrified and confused.
What is happening? did they get rid of it? or what do I have to do to set it up how it was?
- Megan
Dropbox Staff
Hi censilver, let's jump right into this!
You mentioned that you recently did an OS re-install, and tried to resync everything. Did you re-enable the Backup feature from scratch, or just downloaded Dropbox to the device?
If you did something different, don't hesitate to let me know. Also, do you see the feature enabled here? What about the actual PC folder when you visit your account online?
Keep me posted!
You mentioned that you recently did an OS re-install, and tried to resync everything. Did you re-enable the Backup feature from scratch, or just downloaded Dropbox to the device?
Uuuuuhhhhhhhhh...
I... don't remember? I just downloaded it and ran it... I think.
If you did something different, don't hesitate to let me know.
No...? I just... went to the "backup your PC" thingie part of the Dropbox settings. and set it to backup the basic folders. ( Images, videos, music, etc... )
Also, do you see the feature enabled here?
There's a PC folder there, yeah. that's all I know.
What about the actual PC folder when you visit your account online?
Tried that before, yeah. no PC folder in it either.- Walter
Hey censilver, sorry to jump in here, but could you navigate your PC folder in your backups page and let us know if this is the folder you were talking about in the first place?
Also, can you navigate to the app's preferences and let us know what you find in the Backups page?
