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smithbjames1's avatar
smithbjames1
New member | Level 2
9 years ago
Solved

Can't get rid of tip "bubbles"

I'm loving Dropbox Paper, but just a few days ago little blue tip bubbles started showing up in my document. When I hover over them, I can read the associated tip, but after reading and closing the tip box, the bubbles themselves won't disappear. Is this a known bug? Or am I doing something wrong?

 

Dropbox Paper
Setting up the apps
  • Zed's avatar
    Zed
    9 years ago

    Hi James,

     

    Can you please try accessing Paper using another browser?

     

    If that doesn't fix the way Paper behaves, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. 

     

    Thanks!

8 Replies

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  • tregehr's avatar
    tregehr
    New member | Level 2
    9 years ago
    I'd LOVE to get rid of the blue tip bubbles... love it
  • COT's avatar
    COT
    Helpful | Level 5
    9 years ago
    OMG - Theses have been driving me crazy. Opening a ticket with support as I can't figure out why there is no answer.
  • Zed's avatar
    Zed
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hi James,

     

    Can you please try accessing Paper using another browser?

     

    If that doesn't fix the way Paper behaves, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. 

     

    Thanks!

  • COT's avatar
    COT
    Helpful | Level 5
    9 years ago

    Where in "another browser" would you suggest we turn these off?

     

    I have acessed paper in Chrome and Safari..... same issue.

     

    I have submitted a ticket to support.

  • Athamas's avatar
    Athamas
    New member | Level 2
    9 years ago

    I have tried in Chrome and Edge, are you telling me they are not supported? The blue tip circles just will not go away no matte what.

    Not even blocking them with an ADblocker.

  • mannhands's avatar
    mannhands
    Explorer | Level 4
    9 years ago

    This is a serious downfall. Just turn the bubbles off! SO annoying!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hey mannhands, if it's not too much trouble for you, I'd like to have a closer look through our support channel! 
     
    To further investigate what’s happening, I’d like to ask you to raise a ticket with our team.
    Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a specialized colleague handles it soon. 
     
    Welcome aboard & I'll be awaiting your next message, so that we work on that together! 

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