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Forum Discussion
MegRunsTam
5 months agoHelpful | Level 6
Can't get the Dropbox folder on the sidebar on Mac OS
Application Affected Dropbox App Device MacBook Air - Sequoia v 15.5 Somehow I deleted the app from the favorites sidebar in finder and can't get it to go back over. When I drag it over to the f...
- 4 months ago
Thank you all. I finally got it to work!!
MegRunsTam
5 months agoHelpful | Level 6
I can't tell if I'm using File Provider. This is what I see on my computer
I moved the Dropbox folder to applications. It was in iCloud drive. then before that it was in Favorites.
- Walter5 months ago
Dropbox Community Moderator
Hey MegRunsTam - thanks for the screenshot and the additional details you provided.
Can you have a look at the preferences of the Dropbox desktop app and let us know your Dropbox folder's exact location as shown in the sync tab?
Also, are you getting an error when you try to drag your Dropbox folder back to your Favorites or it's just not responding? Did you try rebooting your computer and/or quitting the app and relaunching it?
- MegRunsTam5 months agoHelpful | Level 6
Hi,
I've tried to uninstall the app and reinstsall, however it says the app it still open somewhere on my computer...I don't know where that would be😂.
I've done the turn computer off/turn on....and problem persists.
As you can see from the screenshots above there is not Dropbox icon on the upper right to click on to check preferences. Is there somewhere else I can look?
When I drag the app to Favorites I don't get an error message. It just isn't responding.
- Jay5 months ago
Dropbox Community Moderator
Hi MegRunsTam, could you try using Force Quit to exit the Dropbox desktop application, or try using these steps my colleague suggested to exit the app.
Once done, try following the rest of the steps to reinstall the app, and let me know how it goes!
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