Forum Discussion

juy27's avatar
juy27
Explorer | Level 3
2 years ago
Solved

Can't install Dropbox on Mac

I've repeatedly tried troubleshooting with different ideas on the web but I don't see a case like this - after downloading the dmg Dropbox installer from the standard dropbox installation page, it op...
desktop
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Could you try fully rebooting your device, and quit all open apps when it boots up, and then try installing the app from scratch again?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey juy27 - sorry to jump in here, but could you try the offline installer from this page directly and let us know how it goes?

 

If you have any 3rd party apps running on the affected computer, please quit them all to make sure they're not interfering somehow.

 

Keep us posted!

 

juy27's avatar
juy27
Explorer | Level 3
2 years ago

Hey! I was just about to try this, but realized that the original solution worked (albeit taking longer than anticipated)! I opened my laptop to find the greeting Dropbox window. Thank you so much for your assistance!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries juy27 - we're glad to hear it's sorted after all.

     

    See you around the Community and take care!

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