Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
5 years ago
Solved

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    5 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dontee332, sorry to hear you’re having the same issue. 

 

Are you able to sign in normally on the Dropbox website? 

 

Besides that, can you please click on the “Having trouble signing in” option on the login page of your mobile app and then, hit the “Email me a sign-in link” button from the menu? 

 

Are you able to log in this way?

Dontee332's avatar
Dontee332
Helpful | Level 6
3 years ago

Neither worked, I had to first remove MFA.... terrible UI messaging

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just to clarify, are you still facing the same issue? 

     

    If yes, can you please try and sign in to your Dropbox account via www.dropbox.com? I’d like us to isolate this more and see what may be happening.

    • Dontee332's avatar
      Dontee332
      Helpful | Level 6
      3 years ago

      "Fixed" by removing MFA, logging into the new device and then re-enabling MFA. Trial and error. Whoever programmed that generic message should be fired.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!