I'm unable to complete the latest Dropbox update that changes the location of Dropbox on macOS to ~/Library/CloudStorage. Following the walkthrough that appears in the Dropbox app I get in an infinite loop where the files can't be moved ("right now"). FWIW, I can't move them there using the app's settings either, though I have no problem adding or changing files in the folder otherwise, and can even drag the Dropbox folder there in Finder (though that disconnects Dropbox). How do I complete the update? Is anyone else having these issues. (MBA M2 / macOS 13.2.1)

Hi Orome, thanks for bringing this to our attention. Do you have any other apps or services that could be accessing the Dropbox folder? Could you try quitting all open apps and see if this helps with the migration process? Keep me updated with any progress!

I've done all that of course. Quit all apps, rebooted, etc., to no avail.

Hey Orome, are you getting a specific error message, maybe? If so, can you please send us a screenshot?

When I try to update the app:When I try to move the folder using app settings:

Thanks for the screenshot! Can you try these steps, to give Dropbox full disk access, to see if that helps, please?

Can't move to ~/Library/CloudStorage

12 Replies

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Jay
Dropbox Community Moderator
3 years ago
Hi Orome, thanks for bringing this to our attention.

Do you have any other apps or services that could be accessing the Dropbox folder?

Could you try quitting all open apps and see if this helps with the migration process?

Keep me updated with any progress!
Orome
Explorer | Level 3
3 years ago
I've done all that of course. Quit all apps, rebooted, etc., to no avail.
Hannah
Dropbox Community Moderator
3 years ago
Hey Orome, are you getting a specific error message, maybe?

If so, can you please send us a screenshot?
Orome
Explorer | Level 3
3 years ago
When I try to update the app:
When I try to move the folder using app settings:
Hannah
Dropbox Community Moderator
3 years ago
Thanks for the screenshot!

Can you try these steps, to give Dropbox full disk access, to see if that helps, please?
Orome
Explorer | Level 3
3 years ago
I tried that but to no an avail. Also I’m not giving Dropbox FDA. That should not be necessary and Google Drive manages to put things in ~/Library/CloudStorage without it.
Nancy
Dropbox Community Moderator
3 years ago
Hi Orome, I hope you don’t mind if I jump in.

I had a look into our system and I can see that you have a ticket with our support team, which has been sent over to our specialists.

Since they have more visibility/advanced tools at their disposal, I’d suggest troubleshooting this with them directly, and checking the steps they’ve sent you.

I’ve also left them an internal note in the meantime, so that they know you’ve reached out to us here.
Orome
Explorer | Level 3
3 years ago
I’m making zero progress with them. This is turning into a lot of work for us with nothing to show for it. At this point it’s going to be easier for all of is here to switch to a combination of iCloud and Google Drive (which migrated to the new location effortlessly).
Nancy
Dropbox Community Moderator
3 years ago
I totally understand.

However, if you have some time available, I’d still encourage you to try out the steps they’ve provided, as they may resolve the issue.

Other than that, I’m here for you, in case you need something else.
Orome
Explorer | Level 3
3 years ago
The logs should explain why the folder move is failing. This is not a process users should have to go through.