Forum Discussion

Orome's avatar
Orome
Explorer | Level 3
3 years ago

Can't move to ~/Library/CloudStorage

I'm unable to complete the latest Dropbox update that changes the location of Dropbox on macOS to ~/Library/CloudStorage.   Following the walkthrough that appears in the Dropbox app I get in an i...
desktop
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Orome, are you getting a specific error message, maybe?

 

If so, can you please send us a screenshot?

Orome's avatar
Orome
Explorer | Level 3
3 years ago

When I try to update the app:

When I try to move the folder using app settings:


 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot!

     

    Can you try these steps, to give Dropbox full disk access, to see if that helps, please?

    • Orome's avatar
      Orome
      Explorer | Level 3
      3 years ago
      I tried that but to no an avail. Also I’m not giving Dropbox FDA. That should not be necessary and Google Drive manages to put things in ~/Library/CloudStorage without it.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Orome, I hope you don’t mind if I jump in. 

         

        I had a look into our system and I can see that you have a ticket with our support team, which has been sent over to our specialists. 

         

        Since they have more visibility/advanced tools at their disposal, I’d suggest troubleshooting this with them directly, and checking the steps they’ve sent you. 

         

        I’ve also left them an internal note in the meantime, so that they know you’ve reached out to us here.

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