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Orome's avatar
Orome
Explorer | Level 3
3 years ago

Can't move to ~/Library/CloudStorage

I'm unable to complete the latest Dropbox update that changes the location of Dropbox on macOS to ~/Library/CloudStorage.

 

Following the walkthrough that appears in the Dropbox app I get in an infinite loop where the files can't be moved ("right now").

 

FWIW, I can't move them there using the app's settings either, though I have no problem adding or changing files in the folder otherwise, and can even drag the Dropbox folder there in Finder (though that disconnects Dropbox).

 

How do I complete the update? Is anyone else having these issues.

 

(MBA M2 / macOS 13.2.1)

desktop
Mac
Setting up the apps

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  • Orome's avatar
    Orome
    Explorer | Level 3
    3 years ago

    We've made the decision here to cancel our Dropbox accounts (and advise our clients do do so) if this isn't fixed within a week. We can't risk this kind of disruption in our workflows and it will me simpler to just move to a service that works (Google Drive for example made the transition to the new location without a hitch).

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi users, 

     

    We recommend clearing your Dropbox Cache folder as outlined in this article. This might help resolve your issue. Please let us know if it doesn't.

     

    Regards,

     

    Emmet

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