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topoloco2000's avatar
topoloco2000
Explorer | Level 4
3 years ago

Can't open Dropbox folder with Explorer (Windows 10)

I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and ...
desktop
Dropbox Basic
windows
topoloco2000's avatar
topoloco2000
Explorer | Level 4
3 years ago

Hello Nancy; Still very frustrated. I am referring to my Dropbox installation on my laptop, Windows 10. Still same problem. I can open the c:\(user)\Dropbox folder (but it takes a long time) and can see the folders with it. But I cannot open any of them by clicking on the folder (I am referring to Windows Explorer, not opening dropbox with my browser).

 

Hovering over the icon says nothing except that it is Dropbox. What specifically are you looking for?

 

As I said earlier, this does not result in a system error, rather Explorer just hangs (hourglass icon goes on and on).

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey topoloco2000, sorry to jump in, but could you update to the latest version of the app from this page and let us know how it goes?

 

If the issue persists, could you try replicating it with our desktop app completely closed? 

  • topoloco2000's avatar
    topoloco2000
    Explorer | Level 4
    3 years ago

    Installed the new version, same problem (see below). Restarted to close Dropbox, same problem. However, I tried a copy of a folder in \Dropbox using Powershell and it worked OK (copy c:\Users\WMR\Dropbox\Rebecca\*.pdf g:\rebecca\). Is there a Dropbox cache or something that I should clear out in my \Apps folder? I don't want to experiment without knowing which ones to delete.

     

    Here is what I get when I try to open the Dropbox folder:

     

     

     

     

    • topoloco2000's avatar
      topoloco2000
      Explorer | Level 4
      3 years ago

      I uninstalled Dropbox and then deleted the remaining /App Dropbox folders. That allowed me to access my Dropbox folders on my hard disk. Then reinstalled Dropbox. Seems to be working. Seems like this should be a first suggestion to users with this problem.

      • topoloco2000's avatar
        topoloco2000
        Explorer | Level 4
        3 years ago

        I spoke to soon. After reinstalling Dropbox, the problem returned and I cannot access my disk Dropbox folder, except as above (with Powershell).

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