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Forum Discussion

topoloco2000's avatar
topoloco2000
Explorer | Level 4
3 years ago

Can't open Dropbox folder with Explorer (Windows 10)

I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and ...
desktop
Dropbox Basic
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey topoloco2000, sorry to jump in, but could you update to the latest version of the app from this page and let us know how it goes?

 

If the issue persists, could you try replicating it with our desktop app completely closed? 

topoloco2000's avatar
topoloco2000
Explorer | Level 4
3 years ago

Installed the new version, same problem (see below). Restarted to close Dropbox, same problem. However, I tried a copy of a folder in \Dropbox using Powershell and it worked OK (copy c:\Users\WMR\Dropbox\Rebecca\*.pdf g:\rebecca\). Is there a Dropbox cache or something that I should clear out in my \Apps folder? I don't want to experiment without knowing which ones to delete.

 

Here is what I get when I try to open the Dropbox folder:

 

 

 

 

  • topoloco2000's avatar
    topoloco2000
    Explorer | Level 4
    3 years ago

    I uninstalled Dropbox and then deleted the remaining /App Dropbox folders. That allowed me to access my Dropbox folders on my hard disk. Then reinstalled Dropbox. Seems to be working. Seems like this should be a first suggestion to users with this problem.

    • topoloco2000's avatar
      topoloco2000
      Explorer | Level 4
      3 years ago

      I spoke to soon. After reinstalling Dropbox, the problem returned and I cannot access my disk Dropbox folder, except as above (with Powershell).

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Could you send us a screenshot of the app's current status as shown in your system tray at the moment topoloco2000?

         

        As for your cache folder, you can take a look here.

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