Forum Discussion

IBenGI's avatar
IBenGI
New member | Level 1
10 months ago
Solved

Can't open the desktop app and getting an error when trying to uninstall

Hi Guys, Been having troubles with getting dropbox open thats sent me down a rabbit hole four hours. I'm essentially experiencing the exact same issue the user in this forum is experiencing: Can...
desktop
Uninstall
windows
  • Nancy's avatar
    Nancy
    10 months ago

    Hi from me too, IBenGI! Out of curiosity, do you have any type of antivirus/firewall running on your computer at the moment? 

    If you do, can you please disable it temporarily, restart your device and try to install the Dropbox app again? Does it give you the same error after that?

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
9 months ago

Hi IBenGI and welcome to the Dropbox Community. I am glad to see you got your issue resolved. Thanks for coming back to let us know about this, it's people like you who keep this Community so vibrant. (I actually just posted an article the other day about installations, it may be worth sharing with others if they have a similar problem.)

By the way, I'm Theresa a Community Manager here at Dropbox HQ 👩‍💻. You might see me buzzing about the Community, I love to hear all about how our members use Dropbox on the daily 🙌.

If you are open to sharing your Dropbox story, please let me know.

T 😺 (Dropbox Community Manager)

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