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lr2's avatar
lr2
Explorer | Level 4
9 years ago
Solved

Can't reinstall on Windows 7

My Windows 7 desktop version does not run. There is no icon in the notification area. I tried uninstalling then reinstalling and nothing happens... no messages or errors. I can access my account via ...
Mobile
Uninstall
  • Jane's avatar
    Jane
    9 years ago
     
    Hey @lr2, 
     
    Thanks for your swift reply and the additional details, much appreciated!
     
    At this point, I’d suggest taking a step back. It seems that something has been blocking the application from updating or installing. To better determine the case, please follow this link to the latest stable Dropbox version and let me know what happens when you try downloading the installer from the website. Does the .exe file download down on your pc? What happens there? 
     
    If the application is downloaded (listed on your downloaded items), though can’t run, please let me know! To get past that, provided that the application has been downloaded, I’d suggest trying to run the .exe file in Safe Mode. 
     
    If the application isn’t downloaded from the website, please let me know in your reply! 
     
    Warm regards, 
    JaneA
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hey lr2, 
 
Welcome to the Dropbox Community, let’s have this installation sorted!
 
Based on your description, seems that the application on your computer hasn’t been installed properly or isn’t updating. A possible cause may be that your Antivirus or some security software is creating a conflict preventing the installation. As a first troubleshooting step, please follow these steps:
 
Temporarily disable any antivirus or security programs on your computer. Reinstall the Dropbox application from either of these links below: 
 
 
Please let me know if the above steps help you fix this issue!
 
Warm regards, 
JaneA
lr2's avatar
lr2
Explorer | Level 4
9 years ago

Jane,

 

Thank you for the suggestion. I disabled MS Security Essentials, however it did not solve the problem. If you have any other suggestions it would be apprectiated.

 

Thank you.

 

LR

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