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Forum Discussion

dupecoop's avatar
dupecoop
Explorer | Level 3
4 years ago

Can't seem to be able to uninstall Dropbox

I'm having problems with Dropbox on my PC running Windows 10.   I need to uninstall and reinstall but nothing I try allows me to uninstall Dropbox.   I tried the traditional ways and got the ...
desktop
Uninstall
dupecoop's avatar
dupecoop
Explorer | Level 3
4 years ago

I did everything you detailed here.

 

At Step 2, the deletion of Dropbox started and then failed. But I restarted anyway and continued with the subsequent steps.

 

After that I reinstalled, but the green installer progress bar just keep moving from left to right. It's been about 30 minutes so far, so I assume it's a fail.

 

Any other suggestions? I have a paid account and will need to cancel if this cannot be resolved.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey dupecoop, sorry to jump in here, but could you try reinstalling the app again using the offline installer from this page?

 

If you happen to have an antivirus or firewall running on your computer, please make sure to disable them temporarily during this process. 

 

Let us know of any updates! 

  • dupecoop's avatar
    dupecoop
    Explorer | Level 3
    4 years ago

    Thanks Walter.

     

    Exactly the same thing happens when trying to install with the installer from that link.

     

    The green Dropbox Installer progress bar just keeps moving from left to right but never advances to the next step.

     

    I even tried it in Safe Mode. Same thing happens.

     

    And, again, when I try to uninstall Dropbox I get a 'failed' prompt.

     

    Strange, because Dropbox had worked well on this laptop for years. This issue started suddenly and I hadn't installed anything new.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the additional information dupecoop - much appreciated!
     

    May I send you an email to have a further look internally at this point?

  • dupecoop's avatar
    dupecoop
    Explorer | Level 3
    4 years ago

    Yes, please. Thanks Walter.

     

    Do you have access to my email address? If not, please provide yours so I can email it to you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No need to dupecoop - I've just sent you an email to the email address that's associated with your profile here on our Community.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • blaumar00's avatar
    blaumar00
    Explorer | Level 4
    8 months ago

    Got exactly the same issue. Do you mind to share the fix?.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey blaumar00 - sorry to hear you're having issues with this.

    Can you please clarify your computer's OS version and send us a screenshot of any errors (or the last screen) you're getting? 

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