Forum Discussion

axe's avatar
axe
Helpful | Level 5
3 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
axe's avatar
axe
Helpful | Level 5
3 years ago

axe's avatar
axe
Helpful | Level 5
3 years ago

Then I enter the password and click Anmelden (sign in)

  • axe's avatar
    axe
    Helpful | Level 5
    3 years ago

    • axe's avatar
      axe
      Helpful | Level 5
      3 years ago

      Then it will stay like this for a long time - many minutes. Eventually the window disappears but I am still not signed in to the Team account, although the computer then appears as linked on dropbox.com

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the info. Could you check to see how many devices you have currently connected on your account from this page? If you could also see this info for your personal account as well, that would help.

    • sherryspies4's avatar
      sherryspies4
      New member | Level 2
      2 years ago

      I'm experiencing the exact same issue - not able to switch to a personal account on my computer - The login screen displays exactly as noted above, but it will NOT log in. Spinning hourglass just never stops. I'm able to use the web version no problem.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey sherryspies4, welcome to our Community! 

         

        As a first step, can you clarify the OS you're using on your Macbook? How long has this been happening? 

         

        Also, if I were you, I'd try uninstalling the app, and then re-installing it. Can you give this a go?

         

        Let me know of any updates!

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