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Xanlithe's avatar
Xanlithe
Explorer | Level 3
3 years ago
Solved

Can't sign in to W11 app (new computer).

Here's the msg I get. 

 

 

Tried uninstalling, restarting computer, etc. Works fine on my W11 laptop and my W10 computer.

 

Never get a sign in screen, just flickers for a fraction of a second whether I use sign in or create a new account...

desktop
Install
Setting up the apps
windows

7 Replies

  • Xanlithe's avatar
    Xanlithe
    Explorer | Level 3
    3 years ago

    I am on a Basic plan with 3 other devices linked. I unlinked one of them, leaving 2. It did not fix the issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here, Xanlithe.

     

    Is it possible that you have some kind of security app, like an antivirus, firewall, VPN etc. that might be affecting Dropbox?

     

    If so, can you temporarily disable them, to see if it helps?

  • Xanlithe's avatar
    Xanlithe
    Explorer | Level 3
    3 years ago

    As far as I know, there is no antivirus or firewall or VPN, etc other than that which comes with Windows. The laptop I have (purchased recently) is Lenovo as is my new Desktop, so presumably came with the same software.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking, Xanlithe.

     

    If you try to install the app through this link, what do you see?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    That's awesome, Xanlithe! I'm happy to hear that.

     

    If you need anything else, please let us know.

     

    Have a great day!

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