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BBN
4 years agoExplorer | Level 4
Can't start Dropbox on my PC
I've never had any issues with Dropbox until now. I started my PC tonight and it told me it couldn't start Dropbox. I tried restarting my computer but that didn't help. I have not made any changes or...
- 4 years agoHi BBN, I hope you're doing well!
Can you try following the steps in order to perform an advanced re-install on your end?
Let me know how it goes!
Megan
Dropbox Community Moderator
4 years agoHi BBN, I hope you're doing well!
Can you try following the steps in order to perform an advanced re-install on your end?
Let me know how it goes!
Can you try following the steps in order to perform an advanced re-install on your end?
Let me know how it goes!
- ThomasCarruth4 years agoExplorer | Level 4
I am having the exact same problem on Windows 10. I have performed the Advanced Reinstall multiple times.
This happens when using my regular Microsoft account on my laptop.
Presuming something was corrupt under that user, I then used my local account on the laptop, which I never run programs from and decided to try and start Dropbox.exe, which did then start. I then signed-in with my regular Dropbox credentials and everything synced.
***This however is not an acceptable solution because I need my Dropbox files under my regular Microsoft account on my laptop.***!!!This does prove that the root of the problem lies with the Dropbox data associated with my regular Microsoft account on my laptop!!!
I tried renaming the Dropbox folder hoping that would trigger a re-signin and synch but nope.
Now that someone else is experiencing the same problem, it is apparently a problem with release 140.4.1951.
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