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Can't start Dropbox on my PC
I've never had any issues with Dropbox until now. I started my PC tonight and it told me it couldn't start Dropbox. I tried restarting my computer but that didn't help. I have not made any changes or...
- Hi BBN, I hope you're doing well!
Can you try following the steps in order to perform an advanced re-install on your end?
Let me know how it goes!
We have restarted the computer, uninstalled and reinstalled dropbox off the computer. If anyone knows how to fix this it would be much appreciated!!
- Rich
Super User II
megatron1003 wrote:
We have restarted the computer, uninstalled and reinstalled dropbox off the computer.
You need to click the linked text file to see the full log and error. Copy and paste the content in a reply here.
bn.BUILD_KEY: Dropbox
bn.VERSION: 165.4.4300
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 4baef944-5bbb-4679-9eb8-83e634d39198
pid: 2284
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Dawn\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Dawn\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Dawn\\Dropbox'
real_path='C:\\Users\\Dawn\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\165.4.4300\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\165.4.4300\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Dawn\AppData\Local\Temp
TEMP: C:\Users\Dawn\AppData\Local\Temp
tempdir: 'C:\\Users\\Dawn\\AppData\\Local\\Temp'
real_path='C:\\Users\\Dawn\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 811, in wrapper
File "dropbox\client\main.pyc", line 6279, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 306, in _wrapped
File "dropbox\client\main.pyc", line 5821, in _init_components_for_account
File "dropbox\client\main.pyc", line 5745, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 245, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 280, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 263, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 220, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 531, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 138, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 78, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create tmp_dirs |>> Error making tempdir |>> NtCreateFile syscall: mkdirat_helper_inner |>> Race detected"- Megan
Dropbox Community Moderator
Hi megatron1003, let's jump right into this!
Can you perform an advanced re-install for your device, and let me know how it goes?
Keep me posted!
