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bobbiebrown's avatar
bobbiebrown
Explorer | Level 3
3 months ago

Can't start the Dropbox desktop app. I'm getting a permission error.

bn.BUILD_KEY: Dropbox bn.VERSION: 232.4.5988 bn.constants.WINDOWS_SHELL_EXT_VERSION: 86 bn.is_frozen: True machine_id: f03ac1fc-b2fe-4ff2-b41c-930d88260d2a pid: 25292 cwd: 'C:\\Program Files (x86)\\D...
desktop
Error Messages
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi bobbiebrown​, let's jump right into this! 

As a first step, can you make sure that you don't use any 3rd party security software?

Please keep an eye out for one called ESET since it might be causing the issue. More specifically a feature called Host-based Intrusion Prevention System (HIPS)
 
If this doesn't work can you take a look at this thread and the troubleshooting suggestions on it and let us know if they help in your case as well? It looks like a very similar issue, with the same error.

Let me know more, and we'll take it from there!

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