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domstefis's avatar
domstefis
Explorer | Level 3
2 years ago

Capture - Super Slow on M1 MacBook Air

All,

 

I've just installed Capture on my M1 MacBook Air and have to say it has massive latency issues in the UI, while recording and also the recorded video has issues in terms of video and audio are not in sync. When I open the app it already takes forever. Then while recording you see latency issues while moving the mouse or typing on the keyboard. And in the final video the audio and video are not in sync, as well as the webcam recorded.

 

Any ideas about this?

 

Thanks a lot,

Dominik

Dropbox Capture
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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey domstefis, I responded to you around 3 hours ago. 

     

    Have you not received my email? 

  • domstefis's avatar
    domstefis
    Explorer | Level 3
    2 years ago

    Hi Megan. I've confirmed my mail immediately but didn't hear back from you guys since 24 hrs. Just wanted to make sure you have received my confirmation?


    Thanks,

    Dominik

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey domstefis, I just sent you an email, I'll see you there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey domstefis, thanks for the info, can I send you an email in order for us to have a closer look into this? 

  • domstefis's avatar
    domstefis
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    thanks for getting back to me. Here is my config:

     

    And yes, unfortunately I experience that issue every time I start the app and every time I record a video.

     

    I have also uninstalled + then reinstalled Dropbox Capture as per your advice, but the problem is still there is makes the app actually unusable. Very sad, as I was hoping to have an alternative for Loom.

     

    Thanks for your help,

    Dominik

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey domstefis, welcome to our Community! 

     

    As a first step, would you mind clarifying the OS you're using on your MacBook Air? 

     

    Also, do you notice this behavior with every single recording? Have you tried uninstalling Capture, and then re-installing it at all since you first noticed it? 

     

    Let me know more! 

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