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Ben K.13's avatar
Ben K.13
New member | Level 1
10 years ago
Solved

Constant CPU Usage - Windows 10 x64

Hey Guys - 

Know there are many posts about CPU usage, but after going through a few; didn't see one that was my exact scenario.  My primary system runs Windows 10 x64 and amongst many installed applications, has the latest public Dropbox client installed.  

After boot and login, the dropbox process uses 30% - 40% of CPU.  I understand it's indexing so that's fine - but - once it's complete and sitting idle, it frequently uses CPU.  At idle, it will go from not using anything one minute to using ~20% the next.  Seems to do this randomly yet the status of the client never changes.  I am not (and have not in days) accessing / modifying any of the synced files when this occurs.

Below are the specs for my environment.  Any suggestions?  Are beta builds addressing this even though it seems to have been a long occurring issue?  I also host my own ownCloud instance in the cloud and have a client on the same system with similar files and same physical location and it never does this.

Environment

  • Windows 10 x64 Fully Patched
  • Intel i7-3770k / 32gb RAM
  • Dropbox Client 3.12.5
  • Dropbox 1tb Plan (115gb used)
  • Local Dropbox folder resides on 32tb drive pool which is comprised of 10 standard disks and one SSD for cached data 
  • Only AV used is Windows Defender (issue still occurs with Real Time Protection disabled)

Thanks!

desktop
Install
  • Abue's avatar
    Abue
    9 years ago

    I ran into this problem a year ago during my graduate studies.  My solution to the issue at the time was more of a work around. I would completely pause dropbox syncing when I was working on my laptop.

     

    Mind you, my laptop is an old Intel dual core 2.2mhz dell studio xps 16... 

     

    I've reformatted many times since and I do not have that issue anymore, I can't really tell you when it stopped being an issue either.

     

    But if you need to, just pause syncing on dropbox, by right clicking the dropbox icon in the notification bar and hitting the gear icon > Pause syncing. 

    I let it sync afterwards when I'm done with the PC and that's that.

     

    I hope this helps, even if it's not a proper solution.

     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hey MarkyS, 
     
    Sorry to hear that that this issue has been affecting you, let me send over some tips to check & we’ll take it from there. Hope you're doing well today!
     
    Assuming that there aren’t any external locations Symlinked to the Dropbox folder & you’ve checked for incorrect file permissions, I’d suggest having a look at your Task Manager as a first step, namely look for applications that may be accessing files inside the Dropbox folder in the background causing high CPU usage.
     
    Secondly, I’d suggest pausing syncing or disabling Dropbox as one of your startup programs on the system preferences, following the steps below: 
     
    #1. Right click the Dropbox icon in the system tray at the bottom right of your screen, by the clock on Windows, or menu bar at the top of your screen on Mac and Linux
    #2. Click on the gear icon in the Notifications panel and select "Preferences" from the menu 
    #3. Verify that the box next to "Start Dropbox on system startup" is unchecked. 
     
    (Note: You may keep in mind that you can follow the steps above again, so as to launch the application again. This could be used in case that you won't need to use the files inthe Dropbox folder immediately upon your system's boot.)
     
    Please keep me updated on how the option above works for you, so as to send over the most relevant next steps. 
    Happy December! 
  • Abue's avatar
    Abue
    Helpful | Level 5
    9 years ago

    I ran into this problem a year ago during my graduate studies.  My solution to the issue at the time was more of a work around. I would completely pause dropbox syncing when I was working on my laptop.

     

    Mind you, my laptop is an old Intel dual core 2.2mhz dell studio xps 16... 

     

    I've reformatted many times since and I do not have that issue anymore, I can't really tell you when it stopped being an issue either.

     

    But if you need to, just pause syncing on dropbox, by right clicking the dropbox icon in the notification bar and hitting the gear icon > Pause syncing. 

    I let it sync afterwards when I'm done with the PC and that's that.

     

    I hope this helps, even if it's not a proper solution.

     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

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