Forum Discussion

athenabeta 's avatar
athenabeta
Explorer | Level 3
3 years ago

Context Menu Not Working after recent update.

I posted the said menu in case it wasn't call "context menu". Anyway, after the big update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dro...
desktop
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi athenabeta , thanks for posting here, let's have a look! 

 

In regards to your context menu not working, can you clarify the app's current syncing status, please? 

 

Also, have you tried quitting the app, and then signing in again?

 

Keep me posted, and we'll take it from there! 

  • athenabeta 's avatar
    athenabeta
    Explorer | Level 3
    3 years ago

    Hello Megan,

    I've check the status and it is "√ Your files are up to date."

    I tried installing dropbox app twice as well as sign in and out once, which doesn't seem to solve the problem.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi athenabeta , thanks for your speedy reply! 

       

      I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it. That should give you the app's version. Can you check, and let me know? 

       

      Also, it might sound trivial, but have you tried re-starting your device at all? 

      • athenabeta 's avatar
        athenabeta
        Explorer | Level 3
        3 years ago

        Hello Megan ,

        I've check the version like you asked and it say "Dropbox 170.4.5895 Up to date". I also have restart my mac several time since update/reinstallation.

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