Forum Discussion

athenabeta 's avatar
athenabeta
Explorer | Level 3
3 years ago

Context Menu Not Working after recent update.

I posted the said menu in case it wasn't call "context menu". Anyway, after the big update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dro...
desktop
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi athenabeta , thanks for your speedy reply! 

 

I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it. That should give you the app's version. Can you check, and let me know? 

 

Also, it might sound trivial, but have you tried re-starting your device at all? 

athenabeta 's avatar
athenabeta
Explorer | Level 3
3 years ago

Hello Megan ,

I've check the version like you asked and it say "Dropbox 170.4.5895 Up to date". I also have restart my mac several time since update/reinstallation.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey athenabeta  - sorry to jump in here, but do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?

     

    If so, you might want to take a look at this discussion as well.

    • athenabeta 's avatar
      athenabeta
      Explorer | Level 3
      3 years ago

      Hi Walter ,

      I have look into the discussion and could say that I have no backup and syncing or antivirus 3rd party apps running. I only have Dropbox currently.

      I also tried relaunching Finder as well but doesn't solve the problem I'm having.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey athenabeta , would you mind just downloading and running the installer for the most recent version of the Dropbox app to update it, and see if that helps?

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