Forum Discussion

athenabeta 's avatar
athenabeta
Explorer | Level 3
3 years ago

Context Menu Not Working after recent update.

I posted the said menu in case it wasn't call "context menu". Anyway, after the big update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dro...
desktop
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey athenabeta  - sorry to jump in here, but do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?

 

If so, you might want to take a look at this discussion as well.

athenabeta 's avatar
athenabeta
Explorer | Level 3
3 years ago

Hi Walter ,

I have look into the discussion and could say that I have no backup and syncing or antivirus 3rd party apps running. I only have Dropbox currently.

I also tried relaunching Finder as well but doesn't solve the problem I'm having.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey athenabeta , would you mind just downloading and running the installer for the most recent version of the Dropbox app to update it, and see if that helps?

    • athenabeta 's avatar
      athenabeta
      Explorer | Level 3
      3 years ago

      Hi Hannah 

      I download and install the most recent version of the app from the link but it doesn't seem to help. The dropbox context menus, aside from setting offline and only, don't work.

      • Emmet's avatar
        Emmet
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hi there,

         

        We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

         

        Thank you!

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